From swank to dank
May 12, 2004
After springing the extra cash for a 4-star hotel reservation at hotels.com, I showed up to hear it was over-booked and they were out of rooms. When I ended up at a crappy place by a freeway (complete with chicken wire), I complained. To their credit, hotels.com eventually gave a full refund, so I'll be using them again in the future.